Utah-based call center Teleperformance USA has shuttered the doors of its Ann Arbor location and laid off 430 workers, according to a federally required notice filed with the state of Michigan.
Teleperformance USA officials said the company would be closed as of Sunday because of “business circumstances that were not reasonably foreseeable,” In a WARN notice received by the Michigan Workforce Development Agency on Friday.
The notice said Teleperformance was not able to renew its contract with the client at its Ann Arbor location.
A Teleperformance official did not respond to a request for comment on Monday.
Of its 430 workers, 368 are listed as customer service agents. The company will also let go of 27 supervisors, 14 quality assurance analysts and a number of other managers, trainers, recruiters and other staff.
Teleperformance had a revenue of $3.02 billion in 2012 and has 270 contact centers in 46 countries, according to its website.
Last year, the call center said it would open a center in Cascade Charter Township near Grand Rapids in a $3.8 million investment that would create up to 500 jobs.