June 9, 2014 at 1:00 am

Office coach

Co-worker's sick leave routine takes toll on morale

Q: One of our co-workers routinely takes medical leave for an ongoing “emotional problem.” For the last six years, “Sonia” has missed several days during each pay period. Amazingly, she always seems to need the exact number of days that we are allowed to take.

Sonia does an excellent job when she is here, and we do feel compassion for her emotional difficulties.

However, her frequent absences are beginning to affect morale. Whenever she is out, the rest of us have to take up the slack and serve her customers as well as our own.

We feel that Sonia is taking unfair advantage of the leave policy, but management doesn’t seem to be addressing the issue. What should we do about this?

A: Although most people use medical leave appropriately, dishonest employees sometimes find ways to game the system. I have no way of knowing whether Sonia falls into this category, but I do know that six years is a long time to expect co-workers to cover for her.

Because medical records are confidential, management can’t discuss Sonia’s circumstances with you.

So instead of questioning the validity of her leave requests, explain how these frequent absences are affecting the business, then ask for help in handling the extra work.

For example: “As you know, Sonia takes several days of medical leave each month. Because we have to divide up her workload, customers don’t get served as quickly, and we can’t spend as much time with them. Sonia’s personal situation is not our concern, but we would like to explore some options for dealing with her absences.”

Abuse of leave is a tricky issue, so managers who suspect cheating should consult with an experienced labor attorney. When employees look for clever ways to get paid for not working, management must find equally clever ways to close those loopholes.

Q: Six weeks ago, I requested a meeting with my boss to discuss my performance and ask for a raise. She made positive comments about my work and said she would get back to me about the salary increase.

After sending her two email reminders, I have still not heard anything. Even if my request is denied, I would appreciate the courtesy of a reply. Should I send another email?

A: In reality, your manager’s silence on the subject probably answers the question, at least for now. Nevertheless, you do deserve a response, so the key is to get one without annoying your boss. A third email might brand you as a nag, so try a more subtle approach.

The next time you have a face-to-face meeting with her, casually pose your question at the end of the conversation.

For example: “By the way, I assume my request for a raise didn’t come at a convenient time. Could we discuss it again in a few months?”

If your increase is in the approval pipeline, your boss can explain how that process works. But if it was rejected, hopefully she will agree to revisit the topic at a later date.

Marie G. McIntyre is a workplace coach and the author of “Secrets to Winning at Office Politics.”
www.yourofficecoach.com/
Twitter @officecoach