For the past few years, Symantec Corp. seemed to have been doing everything right. The world’s top maker of cybersecurity software started selling more to corporations — chasing growth and balancing out its consumer-centric business. It made acquisitions and brought in a new chief executive. Its shares were rising.

So Wall Street was blindsided when the company disclosed that it’s conducting an internal investigation that will delay the filing of its annual report and could potentially lead to a restatement of earnings. The news was tucked into the fiscal first-quarter earnings Thursday and when analysts started asking questions, they were shut down. The company cut the call short and canceled its scheduled call-backs later in the evening. That left it up to analysts to fill in the blanks. And they imagined the worst.

“We believe this raises a red flag as it relates to the potential severity of this issue,” said Anne Meisner, an analyst at Susquehanna International Group, in a note to clients. She has a neutral rating on the stock and lowered its price target to $24.

The shares tanked 33.1 percent Friday, the most in almost 17 years, taking about $6 billion in market value with it. At least 10 analysts lowered their price targets or ratings on the stock.

Symantec said the board’s audit committee is looking into “concerns raised by a former employee.” It has retained outside counsel and alerted the U.S. Securities and Exchange Commission.

The Mountain View, California-based company beat analyst’s earnings estimates in the fiscal fourth quarter, though its outlook for the current period was disappointing. In any case, most analysts were far more concerned about the lack of information about the investigation.

“Despite the strong results, we believe this investigation creates too much uncertainty to have confidence in management’s fiscal 2019 guidance, as this could affect historical results and future demand trends,” said Andrew Nowinski, an analyst at Piper Jaffray. He downgraded the shares to neutral and lowered his price target to $24.

Despite being the global market leader, Symantec, which makes the Norton antivirus software, has struggled with a decreasing number of people buying antivirus software for PCs, which historically has been a strong market. The company has sought to offset those declines with deals such as the $4.65 billion acquisition of Blue Coat Systems, which has lifted demand from corporations, and by targeting affluent consumers concerned about identity theft with the $2.3 billion acquisition of LifeLock in 2016.

In addition to the two acquisitions, Symantec has also shed businesses – such as its Veritas data-storage division – thereby repositioning itself to focus exclusively on cybersecurity.

Greg Clark, who joined from Blue Coat and became CEO of the combined company in 2016, brought experience in running a cybersecurity firm and provided what investors hoped at the time would be some much-needed stability after the company churned through multiple leaders in short order.

“While this may all amount to nothing, this is undoubtedly a serious matter and it could be a while before transparency and investor confidence improves,” said Gregg Moskowitz, an analyst at Cowen & Co.

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