Improve Detroit app fields 10K complaints in 6 months
A smartphone application that allows residents to report maintenance problems in Detroit has helped the city resolve more than 10,000 complaints in the past six months.
The Improve Detroit app has been downloaded more than 6,500 times since April 8, when it was launched. Mayor Mike Duggan says the free app signals “a new era of customer service and accountability in city government.”
About 3,000 illegal dumping sites have been cleaned up, 2,000 potholes have been repaired, 550 abandoned vehicles have been removed and 275 traffic signal issues have been fixed. Nearly 1,000 complaints related to running water in an abandoned structure and 500 complaints related to water main breaks have been resolved.
The city also offers the Detroit Police Connect and DDOT Bus apps to residents.