Delta Airlines has apologized after a customer had to endure filthy conditions during a Nov. 1 flight from Atlanta to Miami.

WXYZ-TV reported that Matthew Meehan, of Bay City, "had just boarded the plane to Miami when he noticed feces all over the floor and his seat. When he alerted the crew, he said they did little to nothing to help."

The Detroit News was unable to reach Meehan Tuesday, but Delta confirmed the incident and issued an apology.

Delta's full statement reads: 

"On Nov. 1, an aircraft operating flight 1949 from Atlanta to Miami was boarded before cleaning was completed following an incident from a previous flight with an ill service animal. Delta apologizes to customers impacted by the incident and has reached out to make it right, offering a refund and additional compensation. The safety and health of our customers and employees is our top priority, and we are conducting a full investigation while following up with the right teams to prevent this from happening again. Upon landing in Miami, the aircraft was taken out of service to be deep cleaned and disinfected."

"I had to step back for a moment and say, alright, keep your composure," Meehan told WXYZ. "You do not want to be one of these people you see on the news getting kicked off a plane. Meanwhile, I’m covered in feces."

In a second statement, issued Tuesday, Delta said that once made aware of the incident, a cleaning crew was brought onto the plane and used disinfectant on the affected part of the plane.

Delta says that it offered to rebook the customer to another flight, but the customer declined that offer. The airline added that it has been in direct contact with the customer and has offered to reimburse the shoes and suit, refund the flight itself, and "immediately began an internal review of the incident, to prevent this from ever happening again."

After arrival in Miami, Delta says the plane was taken out of service and deep-cleaned and disinfected.

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