Lansing board of water, light reports cyberattack

Candice Williams and Mark Hicks
The Detroit News

The Lansing Board of Water & Light on Monday said no personal customer information was compromised in a cyberattack, officials said on social media.

In tweets posted Monday, officials with the Lansing utility wrote: “Today, we were the victim of ransomware that came in through a phishing virus and infected our corporate networks.”

“We immediately instated a self-imposed lock down to all of our corporate networks to protect the system while developing a solution.”

The utility said it was working with local, state and federal law enforcement.

“It’s an active investigation,” Stephen Serkaian, executive director of public affairs, said Monday night. “We are working to resolve the matter.”

Though utility operations weren’t affected, the online outage map and customer phone line were, he said. Customers are directed to http://bit.ly/bwloutmap for information. Outages can be reported to (877) 295-5001 or (517) 342-1030, the messages said.

According to the utility, customers still are able to make payments online, at customer service centers and at kiosks.