Verizon says fiber break interrupted service in SE Mich

Candice Williams
The Detroit News

Verizon Wireless customers in southeast Michigan were without mobile phone service for more than nine hours Monday after a fiber break, according to a company spokesman.

The network disruption began around 10 a.m. following the fiber break, caused by a construction crew in Saline, said Verizon Wireless spokesman Steve Van Dinter.

Service was restored by 7:20 p.m.

The number of customers affected was unknown, Van Dinter said.

“Because our customers are mobile and because adjacent cell sites picked up some of the load we are unable to estimate how many customers were impacted,” he said.

An outage map on the crowdsourcing site downdetector.com showed a large concentration of outages in southeast Michigan extending down just past the Toledo, Ohio, area.

Some users earlier Monday posted their frustration with the lengthy outage.

“... having connection problems now since this morning !!” wrote one poster by the name Medicine Bear Bill McDowell ..“When will service be restored?? I am disabled handicapped living in country by myself with phone my lifeline!!”